Kellogg Customer Engagement Management ANZ in PAGEWOOD, Australia
Grow with us as a passionate and enthusiastic Customer Engagement Manager. The primary function of this role is to lead and manage Customer Service group. This area is seen as a strategic opportunity in the way we engage with the customer to establish leading edge service and support in order to gain competitive advantage.
WHAT WILL I BE DOING?
You will be a successful Customer Engagement Manager by:
Developing and building the Efficient Consumer Response (ECR) Business Case which incorporate Industry best practice, and are actively used to guide and direct individual customer projects to achieve the overall company objectives
Effectively managing the above plan to ensure acceptance by all department heads involved in support of key initiatives
Developing, assessing, evolving and implementing individual customer projects to create shared (Kellogg & Customer) benefit by introducing project which will simplify the supply chain and reduce operating costs and inventory
Developing good working relationship with all key customers, establishing collaboration processes for mutual benefit
Collaborating internally with National Account Managers and Category Managers to ensure that replenishment processes are aligned with strategy
Leading the talent management processes for the departmental employees to ensure effective succession planning
WHAT DO I NEED TO DEMONSTRATE:
As well as hunger to learn succeed in the role, you must be able to meet the following requirements:
5 - 10 year of general business experience in Supply chain management
Strong understanding of the sales environment
Strong negotiation and communication skills
Ability to understand systems, has computer literacy and analytical skills
Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.
Title: Customer Engagement Management ANZ
Requisition ID: LOG002370
Job Function: Logistics and Supply Chain
Job Type: Professional
Closing Date: Sep 6, 2017, 9:59:00 AM
Relocation Assistance: No