Kellogg Senior Customer Service Assistant ( H/F) in ÎLE, France
Position – Senior Customer Service Assistant
Location – France, Paris
Salary - Very competitive plus excellent benefits
Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation.
As the number one most trusted food and drink brand in the UK and the 3rd most reputable food and drink brand in Europe we have much to be proud of.
We have a huge portfolio of over 1,600 tasty foods which includes iconic brands such as Corn Flakes, Special K, Pringles, and Crunchy Nut.
We also believe that our competitive advantage comes from our people. We say it often, because it is true. Our K Values are part of our DNA -we are a company with a heart and soul, and our people care just as much. Our talented teams are encouraged to bring their best selves to work each day.
We are also hugely committed to the communities that we work in and strive to give back as our founder did - you’ll see this in the school breakfast clubs programme and volunteering activities that we encourage all our employees to participate in.
Apply and come join our team!
HERE'S A TASTE OF WHAT YOU’LL BE DOING
To manage the end to end order process for complex, high priority accounts whilst providing exceptional internal and external customer service. Supervision & co-ordination of Customer Services Associate team.
First point of contact for Customer or Sales query escalation.
Partner with internal and external customers of high priority accounts to identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfillment, and transportation issues.
Execute Customer service monitoring prioritization solutions developed by cross functional Commercial and Supply market teams
Supervise and co-ordinate a team to ensure ongoing delivery of KPI’s and targets.
Act as first point of contact for escalation and responsible for escalating to Customer Service Lead as or when required.
Develop a team environment that is focused on customer centricity, high performance and operational excellence.
Identify continuous improvement opportunities and drive efficiencies within the order process.
YOUR RECIPE FOR SUCCESS
It is essential that all applicants must be fluent in local language
University degree, successfulapprenticeship or experience in a Customer Services or a related field.
Experience of managing large,complex Customer accounts, strong knowledge of Customer relationship managementprinciples including customer service, order management and relatedactivities.
Computer skills, includingexperience with ERP systems and MS Office
Excellent verbal and writtenpresentation & communication skills.
Deep analytical and problemsolving skills.
Strong negotiation and decisionmaking skills.
Ability to work in a teamenvironment.
Ability to manage multiple andsometimes conflicting priorities and specific time constraints.
Solid time management skills.
Language Skills;English plus local market language depending upon specific market assignment.
Computer skills, includingexperience with ERP systems and MS Office.
SAP: The ability to navigate SAPmodules. This may include Master Data, Order to Cash, APO, Return Transactions,Order Management, Pricing, Reserve systems and Contract Manufacturer.
Sense of urgency and ownership ofresolution, meeting established performance objectives and customer commitments
Ability to work in a teamenvironment, to impact and influence others
Strong knowledge of Kellogg orother service center processes and procedures
Experience working in teamsupervision
Experience of working in a customercentric process driven environment
Experience working for amultinational organization and working with colleagues internationally
Processed and Packaged foodsindustry experience
Relationshipsin this role
Reports to Customer ServicesTeam Lead in market
Peer Relationships: MarketCustomer Services Senior Associates, Transportation Team Associatesin the Market teams in the broaderKellogg organization
Works with individuals atall levels across the company, external Customers, Supply Chain andFinance functions, Customer Logistics, Sales/Brokers, EDI, IT, andDistribution Centers
OUR GROWTH COMPENTENCIES
The Growth Competencies are a set of skills and behaviours necessary to drive success for Kellogg and for our employees. They are a common guide to selecting the right talent, developing our people & unlocking high performance across the Company. To gather more detail about the behaviours you will need to demonstrate across our leadership competencies, based on the role and responsibilities of this posting, please click here at https://www.kelloggcareers.com/global/growth-competencies.html to find out more about our Growth Competencies model.
THE FINER PRINT
“Take a look through the keyhole of the UK’s most famous cereal company here at http://po.st/LifeAtKKeyhole and via the #LifeAtK Instagram page @lifeatkelloggs_uk .”
“Our brands tell a story at http://po.st/KellStory , create your own story with us”
Title: Senior Customer Service Assistant ( H/F)
Location: France-Île-de-France-Paris (Noisy le Grand)
Requisition ID: LOG003401
Job Function: Logistics and Supply Chain
Job Type: Professional
Closing Date: Nov 8, 2019, 1:59:00 PM
Relocation Assistance: No