Kellogg OTC Customer Service lead in ANTWERP, Belgium
The OTC FO Associate is responsible for performing activities and tasks within the end to end Order to Cash (OTC) Process. They are the Single Point of Contact for both internal and external customers for any queries relating to order management, customer service, distribution and finance.
WHAT WILL I BE DOING?
Cash Collection - Ensure that invoices are collected within the agreed payment terms through proactive chasing and raising any risks promptly.
Liaising directly with customers to manage any OTC related queries
Direct interface with all relevant internal teams (including Sales, Distribution) for any customer OTC related escalation queries.
Responsible for accurate processing of relevant orders (emergency) when needed, to agreed timeframes
Sending monthly statements
Responsible for the collection of invalid deductions
Assessing risk through credit reference agency
Chase for documentation for any deductions that are unclear
Seek remittances to ensure payments on account are cleared in a timely manner
Manage any returns / refusals with customers
Liaison with Back Office Teams
Identify continuous improvement opportunities with customers and support with relevant customer development opportunities
WHAT DO I NEED TO DEMONSTRATE?
Collaborate - communicates effectively, partners effectively
Win with Customers - demonstrates customer insights, knows Kellogg's
Acts decisively - drives to solution
WHAT ELSE DO I NEED TO KNOW?
Weekend/ Bank Holiday cover required to manage some customers
Please note that we will only accept applications that are made to us via our Careers site.
If you experience any difficulty when applying please contact firstname.lastname@example.org
Please note that the closing date may be subject to change. We will interview suitable candidates as they apply so please don't hesitate to take this opportunity to submit your application as soon as possible.
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Title: OTC Customer Service lead
Requisition ID: LOG003030
Job Function: Logistics and Supply Chain
Job Type: Professional
Closing Date: Dec 7, 2018, 5:59:00 PM
Relocation Assistance: No