Kellogg OTC Customer Service lead in ANTWERP, Belgium

The OTC FO Associate is responsible for performing activities and tasks within the end to end Order to Cash (OTC) Process. They are the Single Point of Contact for both internal and external customers for any queries relating to order management, customer service, distribution and finance.

WHAT WILL I BE DOING?

  • Cash Collection - Ensure that invoices are collected within the agreed payment terms through proactive chasing and raising any risks promptly.

  • Liaising directly with customers to manage any OTC related queries

  • Direct interface with all relevant internal teams (including Sales, Distribution) for any customer OTC related escalation queries.

  • Responsible for accurate processing of relevant orders (emergency) when needed, to agreed timeframes

  • Sending monthly statements

  • Responsible for the collection of invalid deductions

  • Assessing risk through credit reference agency

  • Chase for documentation for any deductions that are unclear

  • Seek remittances to ensure payments on account are cleared in a timely manner

  • Manage any returns / refusals with customers

  • Liaison with Back Office Teams

  • Identify continuous improvement opportunities with customers and support with relevant customer development opportunities

WHAT DO I NEED TO DEMONSTRATE?

  • Collaborate - communicates effectively, partners effectively

  • Win with Customers - demonstrates customer insights, knows Kellogg's

  • Acts decisively - drives to solution

WHAT ELSE DO I NEED TO KNOW?

  • Weekend/ Bank Holiday cover required to manage some customers

  • Please note that we will only accept applications that are made to us via our Careers site.

  • If you experience any difficulty when applying please contact myhr@kellogg.com

  • Please note that the closing date may be subject to change. We will interview suitable candidates as they apply so please don't hesitate to take this opportunity to submit your application as soon as possible.

  • If you would like to be immediately notified of new Kellogg's opportunities, please go to 'Create or access my profile' and complete the information required in the 'Job Alerts' section. You will then receive email alerts as soon as new jobs are advertised.

Title: OTC Customer Service lead

Location: BE-Antwerp

Requisition ID: LOG003030

Job Function: Logistics and Supply Chain

Job Type: Professional

Closing Date: Dec 7, 2018, 5:59:00 PM

Relocation Assistance: No