Kellogg Credit & Collections Analyst with German in BUCHAREST, Romania

At Kellogg's we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.

Operating in more than 180 countries, across 6 continents, with dedication and passion from each and every one of our 30,000 employees, we are extremely proud of our ever growing portfolio of over 1,600 food products, which include iconic brands such as Pringles, Frosties, Special K and Corn Flakes.

The Credit & Collections Analyst is responsible for performing work activities included in the end-to-end OTC process for the Kellogg organization.

WHAT WILL I BE DOING?

In support of the Global Business Services strategic objectives, the Customer Accounts Associate will:

  • Maximize cash flow by managing the order to cash cycle and related business relationship with Kellogg’s customers.

  • Partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve payment, deduction and cash issues.

  • Promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations.

  • Create a seamless and satisfying internal and external customer experience for all interactions with the Kellogg Center OTC team.

  • Identify continuous improvement opportunities challenging the norm and being innovative in order to drive efficiencies and decrease costs.

  • Consistently meet compliance measures and adhere to service level agreements.

  • Achieve and sustain best practices in effectiveness, quality delivery and efficiency within a strong internal control framework.

  • Contribute to a team environment that is focused on high performance and operational excellence.

WHAT DO I NEED TO DEMONSTRATE?

At Kellogg’s, we emphasize on recruiting the best people to help grow our business and build on our success. To be considered for this position, you must be able to demonstrate the following:

Required Education and Experience

  • High School Diploma or equivalent and significant experience in a related field required.

  • Experience in finance or a related field.

  • Language Skills: English (advanced); second language: German (advanced).

  • Proficiency in Microsoft Office - Word, PowerPoint, Access and Excel.

  • Excellent verbal and written communication skills as well as strong customer service skills.

  • Deep analytical and problem solving skills.

  • Strong negotiation and decision making skills.

Preferred Criteria

  • University Degree or equivalent.

  • Knowledge of collections, deductions, and/ or customer service.

  • Experience with the SAP ERP system.

  • Customer relationship management experience.

  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments.

  • Ability to work in a team environment.

  • Strong knowledge of Kellogg or other service center processes and procedures.

  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints.

  • Solid time management skills.

  • Experience working in a shared services, process driven or service center environment.

WHAT ELSE DO I NEED TO KNOW?

Please note that we will only accept applications that are made to us via our Careers site. If you experience any difficulty when applying, please contact myhr@kellogg.com .

Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kellogg's opportunities, please go to ‘Create or access my profile’ and complete the information required in the ‘Job Alerts’ section. You will then receive email alerts as soon as new jobs are advertised.

The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

Title: Credit & Collections Analyst with German

Location: RO-Bucharest-Bucharest

Requisition ID: FIN002865

Job Function: Finance & Accounting

Job Type: Professional

Closing Date: Nov 28, 2018, 4:59:00 PM

Relocation Assistance: No