Kellogg Analyst, Customer Service - Order to Cash in GRAND RAPIDS, Michigan
In the role of Analyst, Customer Service you will be a key part of the Kellogg Company’s success! As a part of the great Kellogg community at our Global Business Services (GBS) location, you will bring your expert eye for detail as you will be performing diverse work activities included in the end-to-end Order to Cash (OTC) process. You will be accountable to maximize cash flow by managing the OTC cash cycle and related business relationships with our medium to large customers and/or key strategic customers. Bring your passion for excellence and continuous improvement mindset, as you’ll challenge current processes and drive business value. We play to win! And with your focus on the customer, collaborative spirit and passion for excellence, we’re positive you’ll fit right in.
At Kellogg, you will have the opportunity to be involved in much more than your day-to-day responsibilities. Our culture is full of fun, flexibility, and teams that are playing to win! Get involved with Diversity & Inclusion groups, enjoy free snacks and cereal, take advantage of our game room during morning or afternoon breaks. Work collaboratively with your team in our open-concept office environment. You'll also have free access to an exercise room!
At GBS, our focus in on improving processes, saving the company time and money, and supporting Kellogg North America! Plan on getting recognized and rewarded for your hard work. With multiple work streams and teams to collaborate with and learn about, your opportunity for growth is endless!
HERE’S A TASTE OF WHAT YOU’LL BE DOING
Customer Service & Collaboration : A key ingredient is our team’s commitment to working collaboratively with our business partners to help us meet objectives. We’re relying on you to bring your strong focus on the customer, as you’ll create a seamless and satisfying internal and external customer experience for all interactions with the OTC team. You’ll be accountable to partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analysis, and provide solutions to resolve payment, deduction and cash issues. You’ll lend your expertise by participating in sales trade strategy discussions and managing credit risk and order hold discussions. Hope you have a hunger for more, as you’ll promote a customer-centered culture serving as a consultant to internal and external customers and strive to exceed customer needs, requirements and expectations.
Problem Resolution : You’ll drive for success as you’ll facilitate OTC problem resolution including – order hold/release, EDI invoicing issues and pricing issues. You’ll use your strong attention to detail and accuracy to ensure consistent application and adherence to our OTC policies, including adherence to GAAP, SOX and audit requirements.
Continuous Improvement : Our team is continually moving towards progress. And you’ll be relied upon to identify continuous improvement opportunities, challenging the norm, and being innovative to drive efficiencies and decrease costs. You’ll be accountable to consistently meet compliance measures and adhere to service level agreements. You’ll be instrumental in achieving and sustaining best practices in effectiveness, quality delivery, and efficiency within a strong internal control framework. Hope you have a passion for excellence, as you’ll conduct trend analysis to drive continuous improvement related to OTC processes and systems. Bring your owner’s mindset and contribute to a team environment that is focused on high performance and operational excellence! Let’s grow together every day!
YOUR RECIPE FOR SUCCESS
High School Diploma or General Equivalency (GED) and strong related experience.
Customer relationship management experience.
Computer skills, including experience with ERP systems and MS Office.
Strong knowledge of collections, deductions, and/or customer service.
Excellent verbal and written communication skills.
Deep analytical and problem solving skills.
Strong negotiation and decision making skills.
Bachelor’s Degree in Finance, Accounting or a related field.
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments.
Strong knowledge of Kellogg or other service center processes and procedures.
Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
Solid time management skills.
Experience working in a shared services, process-driven or delivery center environment.
Expertise in OTC function, including best practices, technologies, processes, procedures and tools.
Training and certification in Six Sigma or LEAN.
Experience working for a multinational organization and working with colleagues internationally.
Processed and Packaged Foods industry experience.
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. To learn more about what’s next, click on one of the links below:
Kellogg K-Values at http://www.kelloggcareers.com/global/company-and-values.html
New Hire Benefits Guide at http://www.kelloggbenefitsguide.com/
Kellogg Stories and News at http://newsroom.kelloggcompany.com/
THE FINER PRINT
The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf .
GROW With Us.
Title: Analyst, Customer Service - Order to Cash
Location: USA-MI-Grand Rapids
Requisition ID: ORD000498
Job Function: Order Management
Job Type: Professional
Closing Date: Sep 23, 2019, 10:59:00 PM
Relocation Assistance: No