Kellogg Customer Service Associate in MADRID, Spain
Position – Customer Service Associate
Location – Madrid
Salary - Very competitive plus excellent benefits
Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation.
As the number one most trusted food and drink brand in the UK and the 3rd most reputable food and drink brand in Europe we have much to be proud of. We have a huge portfolio of over 1,600 tasty foods which includes iconic brands such as Corn Flakes, Special K, Pringles, and Crunchy Nut.
We also believe that our competitive advantage comes from our people. We say it often, because it is true. Our K Values are part of our DNA -we are a company with a heart and soul, and our people care just as much. Our talented teams are encouraged to bring their best selves to work each day.
We are also hugely committed to the communities that we work in and strive to give back as our founder did - you’ll see this in the school breakfast clubs programme and volunteering activities that we encourage all our employees to participate in.
HERE'S A TASTE OF WHAT YOU’LL BE DOING
·To provide consistent and proactive order management and Customer service support to all relevant external Customers and internal Sales account teams:
Provide proactive, timely & professional day to day order management.
Partner with internal and external Customers at all levels to provide exceptional Customer service.
Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues.
Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs.
Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time.
Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.
Maintain a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.
Work effectively with upstream and downstream functions and third party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.
Proactively partner with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.
YOUR RECIPE FOR SUCCESS
It is essential that all applicants must be fluent in local language
University degree or successful apprenticeship or experience.
Customer relationship management experience
Computer skills, including experience with ERP/SAP systems and MS Office
Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities.
Excellent verbal and written communication skills
Good analytical and problem solving skills
Good negotiation and decision making skills
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Solid time management skills
Ability to work in a team environment Language Skills; English & local market language depending on specific market assignment.
Relationships in this role
Reports to Customer Services Senior Associate in market
Peer Relationships: Customer Services & Transportation team Associates in the Cluster teams in the broader Kellogg organization
Works with individuals at all levels across the company, external Customers, Supply Chain and Finance functions, Customer Logistics, Sales/Brokers, EDI, IT, and Distribution Centers
OUR GROWTH COMPENTENCIES
The Growth Competencies are a set of skills and behaviours necessary to drive success for Kellogg and for our employees. They are a common guide to selecting the right talent, developing our people & unlocking high performance across the Company. To gather more detail about the behaviours you will need to demonstrate across our leadership competencies, based on the role and responsibilities of this posting, please click here at https://www.kelloggcareers.com/global/growth-competencies.html to find out more about our Growth Competencies model.
THE FINER PRINT
“Take a look through the keyhole of the UK’s most famous cereal company here at http://po.st/LifeAtKKeyhole and via the #LifeAtK Instagram page @lifeatkelloggs_uk .”
“Our brands tell a story at http://po.st/KellStory , create your own story with us”.
Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.
Title: Customer Service Associate
Location: ES-MD-Madrid (Head Office)
Requisition ID: LOG003392
Job Function: Logistics and Supply Chain
Job Type: Professional
Closing Date: Oct 24, 2019, 3:59:00 PM
Relocation Assistance: No