Kellogg Order to Cash - Credit and Collection Associate in MADRID, Spain

At Kellogg's we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.

Our Vision and Purpose are at the heart of everything we do. Simple yet powerful, they define why we're here and where we're going - made possible by the extraordinary talent of everyone who works here. People like you. Our heritage, through the inspiration of W.K. Kellogg, continues to drive our company and keeps us committed to creating a stronger future every day, by putting people first in everything we do.

Operating in more than 180 countries, across 6 continents, with dedication and passion from each and every one of our 30,000 employees, we are extremely proud of our ever growing portfolio of over 1,600 food products, which include iconic brands such as Pringles, Frosties, Special K and Corn Flakes.

Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. It is this belief that brings us together and sets us apart.


The Order to Cash Associate Customer Accounts is responsible for performing work activities included in the end-to-end Order to Cash (OTC) process for the Kellogg organization. In support of the Global Business Services strategic objectives, the Order to Cash Associate will:

  • Maximize revenue and cash flow by managing the OTC cycle and related business relationships with Kellogg’s customers.

  • Partner with internal and external customers at all levels, to identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfillment, transportation, payment, deduction and cash application issues.

  • Identify continuous improvement opportunities challenging the norm and being innovative in order to drive efficiencies and decrease costs

  • Consistently meet compliance measures and adhere to service level agreements.

  • Achieve and sustain best practices in effectiveness, quality delivery and efficiency within a strong internal control framework .

  • Manage customer & internal inquiries.

  • Manage orders and alerts, returns and refusals .


Required Education and Experience:

  • University Degree required and experience in a related field required

  • Language Skills: Spanish and English

  • Customer relationship management experience

  • Computer skills, including experience with ERP systems and MS Office

  • Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.

  • Excellent verbal and written communication skills

  • Deep analytical and problem solving skills

  • Strong negotiation and decision making skills

Preferred Criteria:

  • SAP: The ability to navigate SAP modules. This may include Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing, Reserve systems and Contract Manufacturer.

  • Previous experience in CRM software

  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments

  • Ability to work in a team environment

  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints

  • Solid time management skills

  • Experience working in process driven or shared service center environment

  • Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools

  • Experience working for a multinational organization and working with colleagues internationally


It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.


Please note that we will only accept applications that are made to us via our Careers site.

If you experience any difficulty when applying please contact

Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kellogg's opportunities, please go to ‘Create or access my profile’ and complete the information required in the ‘Job Alerts’ section. You will then receive email alerts as soon as new jobs are advertised.

The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

Title: Order to Cash - Credit and Collection Associate

Location: ES-MD-Madrid (Head Office)

Requisition ID: FIN003021

Job Function: Finance & Accounting

Job Type: Professional

Closing Date: Feb 7, 2019, 4:59:00 PM

Relocation Assistance: No