Kellogg Company Jobs

Careers at Kellogg Company

Our founder, W.K. Kellogg, said: “Whatever success I have had in business has been a result of my good fortune in selecting employees who could do their jobs better than I could have done them myself.” More than a century later, we know that employees remain our most important resource. Our success today and tomorrow depends on them.

Our Vision and Purpose

Our Vision and Purpose are at the heart of everything we do. Simple yet powerful, they define why we're here and where we're going-made possible by the extraordinary talent of everyone who works here. People like you. Our heritage, through the inspiration of W.K. Kellogg, continues to drive our company and keeps us committed to creating a stronger future every day by putting people first in everything we do.

Belonging at Kellogg

We know that an inclusive workforce strengthens Kellogg, and that’s why we’re committed to ensuring diversity. We value building a great relationship with our employees – because we know that at Kellogg, goodness shines from the inside out.

Job Information

Kellogg Senior Customer Service Assistant in MANCHESTER, United Kingdom

Position – Customer Service - Senior Associate

Location – Manchester

Salary - Very competitive plus excellent benefits


Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation.

As the number one most trusted food and drink brand in the UK and the 3rd most reputable food and drink brand in Europe we have much to be proud of.

We have a huge portfolio of over 1,600 tasty foods which includes iconic brands such as Corn Flakes, Special K, Pringles, and Crunchy Nut.

We also believe that our competitive advantage comes from our people. We say it often, because it is true. Our K Values are part of our DNA -we are a company with a heart and soul, and our people care just as much. Our talented teams are encouraged to bring their best selves to work each day.

We are also hugely committed to the communities that we work in and strive to give back as our founder did - you’ll see this in the school breakfast clubs programme and volunteering activities that we encourage all our employees to participate in.

A career with us is exciting.

Apply and come join our team!


To manage the end to end order process for complex, high priority accounts whilst providing exceptional internal and external customer service. Supervision & co-ordination of Customer Services Associate team. First point of contact for Customer or Sales query escalation.

  • Partner with internal and external customers of high priority accounts to identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfillment, and transportation issues.

  • Execute Customer service monitoring prioritization solutions developed by cross functional Commercial and Supply market teams

  • Supervise and co-ordinate a team to ensure ongoing delivery of KPI’s and targets.

  • Act as first point of contact for escalation and responsible for escalating to Customer Service Lead as or when required.

  • Develop a team environment that is focused on customer centricity, high performance and operational excellence.

  • Identify continuous improvement opportunities and drive efficiencies within the order process.


  • It is essential that all applicants must be fluent in local language

  • University degree, successfulapprenticeship or experience in a Customer Services or a related field.

  • Experience of managing large,complex Customer accounts, strong knowledge of Customer relationship managementprinciples including customer service, order management and relatedactivities.

  • Computer skills, includingexperience with ERP systems and MS Office

  • Excellent verbal and writtenpresentation & communication skills.

  • Deep analytical and problemsolving skills.

  • Strong negotiation and decisionmaking skills.

  • Ability to work in a teamenvironment.

  • Ability to manage multiple andsometimes conflicting priorities and specific time constraints.

  • Solid time management skills.

  • Language Skills;English plus local market language depending upon specific market assignment.

  • Computer skills, includingexperience with ERP systems and MS Office.


  • SAP: The ability to navigate SAPmodules. This may include Master Data, Order to Cash, APO, Return Transactions,Order Management, Pricing, Reserve systems and Contract Manufacturer.

  • Sense of urgency and ownership ofresolution, meeting established performance objectives and customer commitments

  • Ability to work in a teamenvironment, to impact and influence others

  • Strong knowledge of Kellogg orother service center processes and procedures

  • Experience working in teamsupervision

  • Experience of working in a customercentric process driven environment

  • Experience working for amultinational organization and working with colleagues internationally

  • Processed and Packaged foodsindustry experience

Relationshipsin this role

  • Reports to Customer ServicesTeam Lead in market

  • Peer Relationships: MarketCustomer Services Senior Associates, Transportation Team Associatesin the Market teams in the broaderKellogg organization

  • Works with individuals atall levels across the company, external Customers, Supply Chain andFinance functions, Customer Logistics, Sales/Brokers, EDI, IT, andDistribution Centers


The Growth Competencies are a set of skills and behaviours necessary to drive success for Kellogg and for our employees. They are a common guide to selecting the right talent, developing our people & unlocking high performance across the Company. To gather more detail about the behaviours you will need to demonstrate across our leadership competencies, based on the role and responsibilities of this posting, please click here at to find out more about our Growth Competencies model.


“Take a look through the keyhole of the UK’s most famous cereal company here at and via the #LifeAtK Instagram page @lifeatkelloggs_uk .”

“Our brands tell a story at , create your own story with us”

Title: Senior Customer Service Assistant

Location: UK-North West England-Manchester

Requisition ID: LOG003403

Job Function: Logistics and Supply Chain

Job Type: Professional

Closing Date: Nov 8, 2019, 2:59:00 PM

Relocation Assistance: No