Kellogg Credit and Collections Associate (12 months fixed term) in MILAN, Italy

Credit and Collections Associate is responsible for performing work activities included in the end-to-end Order to Cash (OTC) process for the Kellogg organization.


The Credit and Collection Associate may perform some or all of the work activities below:

  • Serve as a single OTC point of contact for assigned customers and sales

  • Manage all customer interactions via Front Office tool

  • Manage solutions to enhance customer service initiatives and to provide consistent service

  • Develop business relationships with various partners, both internal and external

  • Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel

  • Facilitate OTC problem resolution including: Order hold/release, EDI/Invoicing issues, Pricing issues

  • Manage fulfillment of customer orders to ensure consistent and reliable performance

  • Manage the customer order process and interaction from order placement to order receipt

  • Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns

  • Proactive chasing to the Customers to ensure payment

  • Manage and resolve collection of aged receivables for assigned customers

  • Manage credit risk and order hold decisions

  • Manage and resolve escalated deduction and cash application issues assigned that require direct customer/sales/customer logistics contact

  • Ensure consistent application and adherence of all Kellogg OTC policies including adherence to GAAP, SOX and audit requirements

  • Trend analysis to drive continuous improvement related to OTC processes and systems

  • Maintain a constant focus on achieving and surpassing established metrics

  • Work with management and peer groups to maintain Kellogg in top quartile on all benchmarking measures and metrics

  • Provide direction and assistance to global team in resolving issues to meet OTC metrics

  • Cover for other markets as directed by GBS OTC lead



  • University Degree required and 3 years of experience in a related field required

  • Language Skills: English and Italian

  • Customer relationship management experience

  • Computer skills, including experience with ERP systems and MS Office

  • Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.

  • Excellent verbal and written communication skills

  • Deep analytical and problem solving skills

  • Strong negotiation and decision making skills


  • SAP: The ability to navigate SAP modules. This may include Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing, Reserve systems and Contract Manufacturer.

  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments

  • Ability to work in a team environment

  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints

  • Solid time management skills

  • Experience working in process driven or shared service center environment

  • Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools

  • Experience working for a multinational organization is considered a plus

By being mindful and committed to W.K. Kellogg's ideals, we uphold our founder’s dedication to people and their well-being. We promote an environment where we can push beyond boundaries and across borders to create foods and brands that help to fuel the best in everyone everywhere.

This is a fixed term position - 6 months.

The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

Title: Credit and Collections Associate (12 months fixed term)

Location: IT-25-Milan (Vimercate)

Requisition ID: FIN003024

Job Function: Finance & Accounting

Job Type: Internship/Graduate

Closing Date: Feb 7, 2019, 4:59:00 PM

Relocation Assistance: No