Kellogg Credit and Collections Associate (12 months fixed term) in MILAN, Italy
Credit and Collections Associate is responsible for performing work activities included in the end-to-end Order to Cash (OTC) process for the Kellogg organization.
WHAT WILL I BE DOING?
The Credit and Collection Associate may perform some or all of the work activities below:
Serve as a single OTC point of contact for assigned customers and sales
Manage all customer interactions via Front Office tool
Manage solutions to enhance customer service initiatives and to provide consistent service
Develop business relationships with various partners, both internal and external
Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel
Facilitate OTC problem resolution including: Order hold/release, EDI/Invoicing issues, Pricing issues
Manage fulfillment of customer orders to ensure consistent and reliable performance
Manage the customer order process and interaction from order placement to order receipt
Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns
Proactive chasing to the Customers to ensure payment
Manage and resolve collection of aged receivables for assigned customers
Manage credit risk and order hold decisions
Manage and resolve escalated deduction and cash application issues assigned that require direct customer/sales/customer logistics contact
Ensure consistent application and adherence of all Kellogg OTC policies including adherence to GAAP, SOX and audit requirements
Trend analysis to drive continuous improvement related to OTC processes and systems
Maintain a constant focus on achieving and surpassing established metrics
Work with management and peer groups to maintain Kellogg in top quartile on all benchmarking measures and metrics
Provide direction and assistance to global team in resolving issues to meet OTC metrics
Cover for other markets as directed by GBS OTC lead
WHAT DO I NEED TO DEMONSTRATE?
University Degree required and 3 years of experience in a related field required
Language Skills: English and Italian
Customer relationship management experience
Computer skills, including experience with ERP systems and MS Office
Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
Excellent verbal and written communication skills
Deep analytical and problem solving skills
Strong negotiation and decision making skills
SAP: The ability to navigate SAP modules. This may include Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing, Reserve systems and Contract Manufacturer.
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Ability to work in a team environment
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Solid time management skills
Experience working in process driven or shared service center environment
Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
Experience working for a multinational organization is considered a plus
By being mindful and committed to W.K. Kellogg's ideals, we uphold our founder’s dedication to people and their well-being. We promote an environment where we can push beyond boundaries and across borders to create foods and brands that help to fuel the best in everyone everywhere.
This is a fixed term position - 6 months.
The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.
Title: Credit and Collections Associate (12 months fixed term)
Location: IT-25-Milan (Vimercate)
Requisition ID: FIN003024
Job Function: Finance & Accounting
Job Type: Internship/Graduate
Closing Date: Feb 7, 2019, 4:59:00 PM
Relocation Assistance: No