Kellogg Customer Service & Collaboration Jr Associate in QUERÉTARO, Mexico

Grow with us as Customer Service & Collaboration in the Kellogg Team. In this position, you will be responsible for the customer understanding & engagement.

WHAT WILL I BE DOING?

In this role, you will be part of our success by:

  • Partners with Order Management to ensure efficiencies for both parties

  • Partners with Demand Planning to ensure Forecast Accuracy (ICBP)

  • Monitors programs and procedures to ensure customer understanding and satisfaction (Advantage and NPS)

  • Tableau Expert: fluent reports hence analysis

  • AOS follow up: Daily update and decision making based on this tool.

  • Sales Target daily follow up: Decision Making based on this KPI along with the multifunctional team

  • Provides feedback to the company regarding service failures or customer concerns.

  • Develop and implement CPFR collaborative programs aligned with client’s strategy

  • Lead Commercial – Replenishment alignment meetings

  • Oversees customer issues and ensure effective and long-term problem resolution

WHAT DO I NEED TO DEMONSTRATE?

As well as a hunger to learn and succeed in to be considered for this position you must be able to meet the following requirements:

Required:

  • Bachelor Degree: Industrial Engineer or Business Administration

  • Advance Knowledge of Excel & Access

  • 1 Year experience in Customer Service and Logistics or related areas.

  • CPFR, Order Management, Transportation & Customer Development Knowledge/Understanding

  • Fluent English

WHAT ELSE DO I NEED TO KNOW?

  • Please apply to this position only through http://www.kelloggcareers.com at http://www.kelloggcareers.com/

  • Consider the position could be closed before the expiring date. Do not miss this opportunity to grow with us, go ahead and apply now!

  • Kellogg Company does not require any payment during the Recruiting process.

Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

Title: Customer Service & Collaboration Jr Associate

Location: Mexico-Querétaro

Requisition ID: LOG002898

Job Function: Logistics and Supply Chain

Job Type: Professional

Closing Date: Jul 26, 2018, 11:59:00 PM

Relocation Assistance: No